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Policies

Order Processing and Terms of Sale

  1. Invoice Creation and Payment: Stay Unrated Press Company (hereinafter referred to as "Stay Unrated Press") will generate an invoice for the customer's order based on the provided specifications. Payment of the invoice constitutes acceptance of the terms outlined herein. Once the invoice is paid, the sale is considered final, and no refunds will be issued, as these orders are customized to the customer's requirements.
  2. Printing Schedule and Digital Mock-ups: Upon receipt of payment, the customer's order will be scheduled for production. Customers may or may not receive a true-to-size digital mock-up of their design. Orders containing digital mock-ups may be subject to pending approval. Once approved, Stay Unrated Press will proceed with production.
  3. Responsibility for Imperfections: Stay Unrated Press will not be held liable for any imperfections on garments or items provided by the customer for decoration. Artwork and files must be submitted in print-ready format and at the desired sizes. Any changes to artwork after order receipt may result in extended turnaround times. If artwork or files are improperly sized, Stay Unrated Press reserves the right to resize or edit as needed, if customer communication is not feasible.
  4. Turnaround Time and Fulfillment: The estimated turnaround time for most orders is typically between 14–21 business days from the date of invoice payment and artwork approval. This timeframe is an estimate and not a guaranteed delivery date.
  5. Payment and Order Release: Customers must pay the full invoice amount before any portion of the order is released. Shipping costs will be calculated and added to the order before or after its completion.
  6. Shipping and Tracking Information: Once the order is packaged and ready for shipping, Stay Unrated Press will email the customer with tracking information. Additional shipping options, including rush delivery, may be available at an extra cost.
  7. No Refunds or Returns: Once an order is placed and payment is made, there will be no refunds or returns allowed.

Rush Order Policy

Regular production is 14–21 business days from paid proposal and approved artwork. Rush charges apply as follows:

  • 4–5 Business Days: 25% Rush Charge
  • 2 Business Days: 45% Rush Charge
  • 1 Business Day: 100% Rush Charge

By making payment on the invoice, the customer acknowledges and agrees to the terms and conditions outlined in this Order Processing and Terms of Sale Clause. This clause constitutes a binding agreement between the customer and Stay Unrated Press Company.

Shipping Process, Social Media, and Refund Policy

Shipping Process Policy

  1. Delivery and Shipping: Upon completion and packaging, shipping information will be emailed to the customer. Orders will be shipped to the confirmed address provided at checkout. Once an order is placed, shipping addresses cannot be altered.
  2. Variable Shipping Costs: Shipping costs may vary based on the weight and size of the order. Costs may change once the final order is boxed and ready for shipment.
  3. Insurance: All shipped boxes are insured up to $50. Additional insurance is available at an extra charge. In the event of a claim, reproduction of the order can only proceed after insurance clearance.

Social Media Policy

Each customer agrees to grant Stay Unrated Press Company permission to utilize images of their products for promotional purposes on various social media platforms, including but not limited to Instagram, Facebook, and Twitter.

Refund Policy

  1. Order Finality: Once an order is placed and payment, whether partial or full, is processed through our billing system, the order is considered final. Refunds will not be issued for any processed payments.
  2. Custom Orders: Due to the customized nature of our products, refunds and returns are not accepted. Any issues with an order must be reported to Stay Unrated Press Company within 24 hours of receipt. Issues reported beyond this period will not be considered.
  3. Discretion in Issue Resolution: Stay Unrated Press Company retains the authority to accept or deny any reported issues pertaining to an order.

Shipping Company Responsibility

Stay Unrated Press Company is not liable for orders misplaced or mishandled by the shipping company. In the event an order does not reach its destination, Stay Unrated Press will investigate and maintain communication with the customer. Responsibility for the package shifts to the shipping company once the package leaves our warehouse.

Artwork & Embroidery File Ownership

All artwork created by Stay Unrated Press Company—including vector files (AI, EPS, SVG) and embroidery files (DST, PES, EXP)—is the intellectual property of Stay Unrated Press Company unless otherwise agreed to in writing.

When you pay for artwork or digitizing services, you are purchasing the service of preparing the file for production, not ownership of the file itself. These files are used exclusively for garment production through Stay Unrated Press Company unless a separate commercial use license or file transfer agreement is purchased.

We do not release embroidery or vector files to third-party vendors unless a licensing agreement is made in advance. Unauthorized reproduction, modification, or distribution of any artwork or embroidery file is strictly prohibited.

If you are interested in purchasing rights to use a file outside of Stay Unrated Press Company, please contact us for licensing options.

Sample Product Return Clause

Sample Evaluation Period: Customers shall have a period of thirty (30) days from the date of receipt of a sample product to evaluate its features, quality, and suitability for their intended purposes.

Return Obligation: If the customer decides not to proceed with a purchase, the sample must be returned within the thirty (30) day evaluation period. Returns must be initiated by contacting Stay Unrated Press Company and obtaining a valid return authorization number.

Return Condition: The sample must be returned in the same condition as received, with no signs of damage, wear, or alteration, and in its original packaging with all accessories, documentation, and promotional materials.

Billing for Non-Return: Failure to return the sample will result in the customer being billed for the full Manufacturer's Suggested Retail Price (MSRP) of the product. This billing will be processed using the payment method provided at the time of the request.

Billing Process: The billing for the full MSRP will be processed within fifteen (15) days following the conclusion of the evaluation period, including applicable taxes, fees, and shipping costs, if any.

Dispute Resolution: Any disputes arising from billing for non-return are subject to the standard dispute resolution procedures of Stay Unrated Press Company.

Right to Modify: Stay Unrated Press Company reserves the right to modify or terminate this Sample Product Return Clause at any time, at its sole discretion, with notice provided to the customer.